Guidelines for the proper cleaning of Ingenico Payment Terminals are as follows:
For cleaning (all terminals) : Ingenico recommends using a soft cloth slightly impregnated with soapy water to clean the outside of the terminal
For disinfection only the use of an Isopropylalcohol solution in water (between 70% and max. 85%) is allowed with following restrictions:
For detailed instructions on your specific terminal, please contact your local sales representative.
Many companies propose some protective films and overlays to protect payment terminals from damages created by an intensive cleaning.
INGENICO reminds that PCI SSC does not endorse the use of overlays that interact with the entering of a payment card or PIN data, as stated on their website under the following link : https://blog.pcisecuritystandards.org/maintaining-pos-device-security-and-cleanliness
As recommended by PCI SSC, “Merchants should consult with their acquirer or payment brand on their position regarding the use of overlays during the current crisis.”
Some protective films and overlays may affect the good performances of the payment terminals.
In case of acquirer acceptance or card brand waiver, in order to get a better understanding of the offers proposed by some companies, here are the characteristics of a protective film that should be considered before buying these accessories:
• To protect a keypad, don’t use an electrostatic film but a film with an adhesive
• Polypropylene is a common and quite reliable material but prefer a film thinner than 0.9mm to avoid any wrong pin entry
• A film cannot be used in a dusty atmosphere or in a bakery for instance
• It is suggested to replace the film every 2 weeks